GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION

 

**Table of Contents**  
1. Scope of Application  
2. Conclusion of Contract  
3. Right of Withdrawal  
4. Prices and Payment Terms  
5. Delivery and Shipping Terms  
6. Retention of Title  
7. Liability for Defects (Warranty)  
8. Liability  
9. Applicable Law  
10. Jurisdiction  
11. Alternative Dispute Resolution

12. Social Media Disclaimer

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**1) Scope of Application**  

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of Limlex UG (haftungsbeschränkt) (hereinafter referred to as "Seller") apply to all contracts for the delivery of goods entered into by a consumer or entrepreneur (hereinafter referred to as "Customer") with the Seller regarding the goods presented in the Seller's online store. The inclusion of the Customer’s own terms and conditions is hereby objected to unless otherwise agreed.  

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or independent professional activity.  

1.3 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.  

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**2) Conclusion of Contract**  

2.1 The product descriptions contained in the Seller's online store do not constitute binding offers by the Seller but serve for the submission of a binding offer by the Customer.  

2.2 The Customer can submit an offer via the online order form integrated into the Seller's online store. By clicking the button that completes the ordering process, the Customer submits a legally binding offer to purchase the goods in the shopping cart.  

2.3 The Seller may accept the Customer's offer within five days by:  

- Sending a written order confirmation or confirmation in text form (fax or email), in which case the receipt of the confirmation by the Customer is decisive, or  
- Delivering the ordered goods, in which case the receipt of the goods by the Customer is decisive, or  
- Requesting payment from the Customer after the order has been placed.  

If multiple of the above alternatives apply, the contract is concluded at the time when one of the alternatives first occurs. The acceptance period begins on the day after the Customer submits the offer and ends after the fifth day following the offer submission. If the Seller does not accept the offer within this period, the offer is deemed rejected, and the Customer is no longer bound by their declaration of intent.  

2.4 If the Customer selects a payment method offered by PayPal, the payment transaction is processed through PayPal (Europe) S.à r.l. et Cie, S.C.A., subject to the terms of PayPal, which can be viewed at:  
[https://www.paypal.com/de/webapps/mpp/ua/useragreement-full](https://www.paypal.com/de/webapps/mpp/ua/useragreement-full).  
If the Customer does not have a PayPal account, the terms for payments without a PayPal account apply:  
[https://www.paypal.com/de/webapps/mpp/ua/privacywax-full](https://www.paypal.com/de/webapps/mpp/ua/privacywax-full).  
By clicking the button that completes the order process, the Seller declares acceptance of the Customer’s offer.  

2.5 The contract text is stored by the Seller after the conclusion of the contract and is sent to the Customer in text form (e.g., email, fax, or letter) after the order has been placed. The Seller does not provide further access to the contract text.  

2.6 Before submitting a binding order via the Seller’s online order form, the Customer can recognize possible input errors by carefully reading the information displayed on the screen. A helpful tool to identify input errors is the zoom function of the browser, which enlarges the screen display. The Customer can correct their input during the electronic ordering process using standard keyboard and mouse functions until they click the button that completes the order.  

2.7 The contract language is German.  

2.8 Order processing and communication generally take place via email and automated order processing. The Customer must ensure that the email address provided for order processing is accurate and that they can receive emails from the Seller.  

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**3) Right of Withdrawal**  

3.1 Consumers generally have a statutory right of withdrawal.  

3.2 Details about the withdrawal right can be found in the Seller’s withdrawal policy.  

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**4) Prices and Payment Terms**  

4.1 Unless otherwise stated in the product description, all prices listed are total prices including statutory VAT. Any additional shipping costs will be specified separately in the respective product description.  

4.2 For deliveries outside the European Union, additional costs may apply, such as:  
- Bank transfer fees (e.g., currency conversion fees), or  
- Import duties/taxes (e.g., customs fees).  
These costs are the responsibility of the Customer.  

4.3 The available payment methods are specified in the Seller’s online store.  

4.4 If the payment method "SOFORT" is selected, the payment transaction is carried out via SOFORT GmbH. Further information on "SOFORT" can be found at: [https://www.klarna.com/sofort/](https://www.klarna.com/sofort/).  

4.5 For payments via Shopify Payments, processing is carried out by Stripe Payments Europe Ltd. More details are available at: [https://www.shopify.com/legal/terms-payments-de](https://www.shopify.com/legal/terms-payments-de).  

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**5) Delivery and Shipping Terms**  

5.1 Delivery is made within the Seller’s specified shipping area to the address provided by the Customer. The address in the order confirmation is binding.  

5.2 If delivery fails due to reasons attributable to the Customer, the Customer must bear the resulting costs. However, this does not apply if the Customer exercises their withdrawal right.  

5.3 If the Customer is an entrepreneur, the risk of accidental loss or damage passes to the Customer when the goods are handed over to the shipping provider. If the Customer is a consumer, this risk passes upon receipt of the goods.  

5.4 The Seller reserves the right to withdraw from the contract if the Seller is not supplied correctly or on time. If this occurs, the Customer will be informed immediately, and any payment will be refunded.  

5.5 Self-collection of goods is not possible due to logistical reasons.  

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**6) Retention of Title**  

If the Seller provides goods in advance of payment, ownership remains with the Seller until full payment is received.  

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**7) Liability for Defects (Warranty)**  

7.1 If the Customer is an entrepreneur:  
- The Seller has the right to choose the type of defect correction.  
- The warranty period for new goods is one year from delivery.  
- Claims for defects in used goods are excluded.  
- The warranty period does not restart if a replacement is provided.  

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